Support
Submit a support ticket
Got a problem with something I already support? A ticket is the fastest way to get it in front of me.
Open the ticket portal
For existing or active clients with a problem.
Submit a ticket (opens in a new tab)Pay an Invoice (opens in a new tab)Portal not working? Email tech@sweetgrassit.com.
New to working with me? Use the contact form instead — it's for new inquiries and consultations.
What to include in a ticket
- What's happening
- When it started
- Any error messages or screenshots
- How many people are affected
- How urgent it is
Response times & after-hours
Tickets are typically answered within 8 hours. After hours, I will respond in a timely manner.