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Sweet Grass IT, Bozeman Montana

Support

Remote support

Only use this when we've arranged a session. It lets me see your screen and fix things without a trip to your office.

Download the remote support tool

I'll walk you through it on the phone if you'd like.

Download remote support (opens in a new tab)

Trouble downloading? Call (406) 450-0207 or email tech@sweetgrassit.com.

How to start a session

  1. Call or message me first so I know you're about to connect.
  2. Click the download button below and open the file.
  3. Check that you've opened HelpWire from this download before allowing any permissions.
  4. Follow the HelpWire prompts. I'll talk you through sharing access for the session.
  5. Stay nearby, and ask me to explain anything you're unsure about. Use HelpWire's session controls to disconnect when you're done.

Only share access during a session you've arranged with me. If someone you don't know calls asking you to install remote software, hang up. Not a client yet? Use the contact form.